If you don't find your question or answer please email our help desk.
Usernames are permanently locked during signup and CANNOT be changed, so choose wisely.
If at some point giantHello enables to change their usernames we will post an announcement on the site.
Public Mode enables members to interact with friends, post images and send messages. However, messages that are typed first go through a sophisticated filter that blocks inappropriate words and phrases. Please note: Although our filter is continuously being updated and improved, some inappropriate comments may get through. In the event that this happens, members have easy access to a "report abuse" feature.
Private Mode is the preferred mode for parents looking for the ultimate in online safety. This option prohibits users from interacting with friends, posting images and messaging. Users can still fan pages and play games, but that's pretty much it… Not very fun.
Before kids are allowed to post personally identifiable information giantHello requires that they have their parent's approval. In order to keep the site safer, and in compliance with the United States of America Government's Children's Online Privacy Protection Act of 1998, we offer a Public and Private Mode setting that parents can toggle to manage the communication and information privacy of their child.
Accounts created by users who are under 13 have Private Mode turned on and "locked." We then notify the parent by email that their child has created a giantHello account, at which point they have the option, at their sole discretion, to change this setting to Public Mode.
giantHello takes child safety seriously. Accounts for children under 13 are created in "Private Mode": all user-to-user communications are disabled. (This is not particularly fun, because there's not much to do).
To add friends on giantHello, type in your friends name and email address (optional). An invitation will be emailed to them if you entered their email. Otherwise you can print up a coded invitation and give it to your friends in person!
Once you have one or two friends you will occasionally see "You Might Know" updates. YMK's let you know you might have a friend in common with one of friends you have already connected with. If you recognize that person's picture (and ONLY if you recognize that person's picture) and want to invite them to be your friend, click the grey "send invite" button.
Once the person receives your invitation they choose to be friends with you by clicking "accept". If they don't want to be friends they can simply delete the invitation.
To temporarily prevent a child from using the site you may turn their account "OFF", this prevents them from logging in.
To re-activate an account, simply slide the button to ON.
Unlike turning an account ON or OFF, Deleteing permanently purges all data.
Once Deleted there is no way to restore an account.
We recommend turning OFF accounts rather than deleting, this gives you the option of re-activate accounts.
Adding additional kids to the account is easy. To add more kids, click on Family & Parental Tools and enter your user name and password. At the bottom of the module click on the blue "ADD KID" button. When the "ADD KID" module appears just fill in the required information and then click the green "Add" button.
Parents who have already signed up one kid do NOT need to give their consent again when adding additional children to the account. Your initial registration covers this process. Since you have already agreed to the Terms of Service , you do not need to agree to them again.
giantHello appreciates your feedback. To reach us, click on the "Contact Us" link at the bottom of any page. We read every email we receive, and will respond to your questions. Let us know what you like, what you don't like, and if there is anything we can change or add to make your giantHello experience even better.